Company Info
GWT Tours Unip Lda – 514243252 – RNAVT 6861 – 514243252 |RNAAT 523/2017
Privacy Policy
New 2 Portugal is committed to handling your personal information with the highest level of privacy, confidentiality, and security.
Company
The travel management and activities included in our programs are the responsibility of New 2 Portugal, established in Alcobaça, Portugal.
Bookings
At the time of booking, customers must pay a deposit of no less than 50% of the total price as specified by New 2 Portugal and its suppliers. The remaining balance must be paid at least 30 days before the start of the service, unless otherwise stated. For bookings made within 30 days of the service start date, full payment is required at the time of booking.
New 2 Portugal reserves the right to cancel any booking for which payment has not been completed within the specified timeframe. Bookings are confirmed only upon written confirmation from New 2 Portugal.
Pricing
All program prices are quoted in Euros and are based on the costs of services and exchange rates at the time of publication. Prices are subject to change due to fluctuations in exchange rates or service costs. If a price change occurs, customers will be notified immediately and given the option to accept the updated price or cancel under the terms outlined in the “Changes and Cancellations” section.
Changes and Cancellations
If a program requires a minimum number of participants, New 2 Portugal reserves the right to cancel the booking if this minimum is not met. Customers will be notified in writing at least 8 days in advance.
If circumstances beyond New 2 Portugal’s control prevent the provision of a service, the customer may cancel and receive a full refund or accept an alternative program, which may include price adjustments.
For reasons beyond New 2 Portugal’s control, routes, departure times, and accommodations may be adjusted while maintaining equivalent quality. Customers will be informed of any changes.
Customers may request changes to their bookings, subject to supplier policies and possible change fees. If changes are not feasible, cancellation fees outlined below will apply.
Cancellation Fees
Customers may cancel their booking at any time by providing written notice. Refunds are subject to the following deductions:
Management fees and up to 50% of the total price. Cancellations made within one week of the service date are non-refundable.
Non-refundable expenses already paid to service providers (e.g., hotels, transportation, guides).
Documentation
Customers are responsible for ensuring that all personal or family travel documents (e.g., passports, ID cards, visas, vaccination certificates) are valid and up to date.
New 2 Portugal is not responsible for any costs related to lost, stolen, or rejected travel documents, visas, or denied entry to any country.
EU Travel: EU citizens must carry an ID card or passport. Non-EU travelers should check specific entry requirements with their consulates.
Non-EU Travel: EU citizens require a passport and, if applicable, a visa. Non-EU travelers should verify necessary documents with their respective consulates.
Insurance
Customers are strongly encouraged to purchase comprehensive travel insurance covering health, medical expenses, loss/damage of luggage, and personal liability. New 2 Portugal is not responsible for any personal injuries, health issues, or financial losses incurred during the trip.
Refunds
Once the travel program has commenced, no refunds will be issued for unused services. If New 2 Portugal fails to provide a service included in the program and cannot replace it with an equivalent alternative, the customer is entitled to a refund for the unused portion.
New 2 Portugal is not responsible for cancellations, delays, or changes due to natural disasters, political instability, accidents, strikes, wars, terrorism, or technical/mechanical/meteorological disruptions affecting flights.
Complaints
Complaints must be submitted in writing within 30 days after the service ends. Customers must also notify the service provider at the time of the issue and request supporting documentation. Complaints without proper documentation may not be accepted.
Arrival & Departure Times
Departure and arrival times are given in the local time of the respective country and may be subject to change. Customers must adhere to the agreed departure times, as New 2 Portugal is not responsible for missed departures.
Flight schedule changes must be communicated at least 24 hours in advance by email or phone. New 2 Portugal is not responsible for incorrect or insufficient flight schedule information provided by the customer.
Luggage
Damage Claims: Any luggage damage must be reported in writing to the transport provider and New 2 Portugal immediately.
Special Luggage: Items such as surfboards, golf bags, wheelchairs, or pet carriers must be declared in advance, including dimensions and weight. If not pre-approved, New 2 Portugal may refuse to transport them.
Liability: New 2 Portugal is not responsible for lost, stolen, or damaged luggage, documents, or valuables. Customers are advised to use hotel safes when available.
Transfers
Transfers include a driver but no guide. Drivers will wait for up to 60 minutes after the scheduled pick-up time. Delays beyond this may result in the driver leaving without refund eligibility.
Website
RNAVT 6861 – RNAAT 523/2017